Privacy Policy

At Monarch Care, we are committed to protecting your privacy and handling your personal information respectfully and securely. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

We collect personal information from you when necessary for the provision of our community nursing services. This may include (but is not limited to) your name, contact details, medical history, and health information.

We use your personal information to provide nursing services, respond to your enquiries, and communicate with you (and/or your nominated contacts) about your care. We may also use your information for administrative purposes, such as billing, documentation, and record-keeping.

We may disclose your personal information to third parties where needed to support your care and service delivery. This may include healthcare professionals involved in your care, government authorities where required by law, and service providers who assist us in delivering our services.

We may use digital tools, including AI-assisted tools, to support service delivery and administration, and we take reasonable steps to protect your privacy when doing so.

Some service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to protect your information.

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. This includes using secure systems and processes for storing and handling information.

You have the right to request access to, and correction of, the personal information we hold about you. If you would like to access or update your information, please contact us using the details provided below.

By submitting an enquiry or referral through our website, you consent to us collecting and using the information you provide to respond to you and, where relevant, to arrange or deliver services. Where required, we will seek your consent for other collections, uses, or disclosures of your personal information.

If you have any concerns about how we handle your personal information, please contact us using the details below and we will respond as soon as practical.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
admin@monarchcare.com.au

This Privacy Policy was last updated on 20 February 2026.